Privacy Policy

1. Introduction

Welcome to AstraNest. We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you use our website and services. By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect and process the following data about you:

• Personal Information: This includes your name, email address, postal address, phone number, and other information that you provide by filling in forms on our website, registering for an account, making a purchase, or contacting us.

• Payment Information: Details of transactions you carry out through our site and the fulfillment of your orders. We use secure payment gateways to process your payment information.

• Technical Information: This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. This information helps us optimize your experience on our website.

• Usage Data: Information about how you use our website, products, and services. This includes your browsing actions and patterns, which help us improve our services and offer personalized recommendations.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences. This allows us to send you relevant updates and promotions.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve Our Services: To process your orders, manage your account, and provide you with the products and services you request. Your data helps us enhance our product offerings and customer support.

• To Communicate with You: To send you service-related communications, including order confirmations, shipping updates, and customer support messages. We keep you informed about your transactions and any important changes to our services.

• To Personalize Your Experience: To provide you with personalized content and recommendations based on your preferences and interactions with our site. This ensures a tailored shopping experience that meets your needs.

• To Improve Our Website: To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. We continuously work to enhance our website’s functionality and user experience.

• To Comply with Legal Obligations: To comply with applicable laws and regulations, and to respond to lawful requests for information from the government or other third parties. Your data helps us adhere to legal requirements and protect our rights.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third parties who provide services on our behalf, such as payment processing, shipping, marketing, and customer support. These partners help us operate our business efficiently.

• Business Partners: Trusted partners who offer products or services that may be of interest to you. Collaborating with these partners allows us to bring you additional value.

• Legal Authorities: When required by law, or to protect our rights, property, or safety, or the rights, property, or safety of others. Your data may be shared to comply with legal obligations or defend against legal claims.

• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new owner. This ensures continuity of services and proper management of your information.

5. Security of Your Information

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, firewalls, and secure servers. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

6. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you. We will provide you with a detailed overview of the data we process.

• Correct Your Information: Request corrections to any inaccurate or incomplete personal information. Your accuracy is important to us, and we will update any inaccuracies promptly.

• Delete Your Information: Request the deletion of your personal information when it is no longer needed for the purposes for which it was collected. We will process your request in accordance with applicable laws.

• Object to Processing: Object to the processing of your personal information for direct marketing purposes. You can opt-out of marketing communications at any time.

• Data Portability: Request the transfer of your personal data to another service provider. We will facilitate the transfer of your data as required.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies help us improve your experience, understand how you use our site, and provide you with personalized content and advertisements. You can manage your cookie preferences through your browser settings.

• Types of Cookies We Use:

  • Essential Cookies: Necessary for the functioning of our website. Without these cookies, the site would not operate properly.

  • Performance Cookies: Collect information about how visitors use our website. These cookies help us understand user behavior and improve our site.

  • Functionality Cookies: Remember your preferences and enhance your user experience. These cookies enable personalized features and settings.

  • Targeting Cookies: Track your browsing habits to deliver personalized advertising. These cookies help us show you relevant ads based on your interests.

• Managing Cookies:

  • You can set your browser to block or alert you about these cookies, but some parts of the site may not function properly. You can also clear cookies stored on your device to remove any previously collected data.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies to understand how they handle your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those of your country. We ensure that appropriate safeguards are in place to protect your information during such transfers.

10. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and, where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

Thank you for choosing AstraNest. We value your trust and are committed to protecting your privacy.